Refund Policy

A legal disclaimer

Effective Date: 12/11/2025

Ayers Cares Group is committed to transparency and fairness in all financial matters. This Refund Policy outlines the circumstances under which refunds may be considered.

Case-by-Case Refund Determination

All refunds issued by Ayers Cares Group are evaluated and approved on a case-by-case basis. Submission of a payment does not guarantee a refund.

Non-Refundable Fees

Unless otherwise required by law or expressly stated in writing:

Application fees
Administrative fees
Intake, onboarding, or processing fees
Reservation or holding deposits

are non-refundable.

Eligible Refund Considerations

Refunds may be considered under circumstances including, but not limited to:

Program withdrawal prior to occupancy
Overpayment or billing error
Extenuating circumstances approved by management
Services not rendered due to program cancellation by Ayers Cares Group

Each request will be reviewed based on documentation, timing, and services already provided.

Requesting a Refund

To request a refund, individuals must submit a written request that includes:

Full name
Program or service name
Payment date and amount
Reason for the refund request

Requests must be submitted within 30 days of the payment date unless otherwise required by law.

Processing Time

Approved refunds will be processed within 14–30 business days and issued using the original payment method when possible.

Denial of Refunds

Ayers Cares Group reserves the right to deny refund requests for:

Voluntary termination after services or occupancy have begun
Violation of program rules or agreements
Failure to provide required documentation

Policy Modifications

Ayers Cares Group reserves the right to modify this Refund Policy at any time. Updates will be posted on our website or provided upon request.

Contact Information

For refund-related inquiries, please contact:

Ayers Cares Group

Email: info@ayerscaresgroup.net

Phone: 470-720-7770